About Us

Carlowe Executives is a provider of ongoing, one-off and specialist commercial cleaning services to businesses. We primarily service offices, industrial sites, aviation support, schools and aged care facilities, but also regularly cater to the needs of businesses and large organisations of all types.

Our goal is to deliver an exceptional standard of cleaning which is reliable, efficient and tailored to the exact needs of each client. We seek to excel by providing a service which is characterised by outstanding responsiveness and customer service, consistent and transparent quality control measures, and the ongoing pursuit of satisfaction.

Experienced Cleaner

We only use skilled, experienced cleaners which match the specific requirements of your site. Prior to commencing with Carlowe Executives all prospective cleaners complete a thorough induction, undergo criminal history and referee checks, and are tested on their English-language proficiency. Following this candidates also undergo skills and assessment testing to ensure their practices align with Carlowe Executives quality and service standards. Our cleaners are uniformed, wear identification if required, and are only ever sent to your site if we are 100% satisfied that they have met all of the aforementioned criteria.

Effective Communication

We are there for you as much, or as little, as you need. If you ever have a question, issue or emergency you can always access your account manager without the need to liaise through the cleaner (though we do encourage you to get to know your cleaners too). We will periodically check-in with you via phone and email to ensure everything is running to your satisfaction, and can be contacted directly whenever you require.

Enforced Standards

We refuse to accept substandard cleaning and expect our clients will do the same. Carlowe Executives uses a team of expert trainers to ensure new sites are cleaned to the agreed specifications from the very first night. We conduct regular audits of each site’s cleaning and document this information in performance reports which are provided to you, to ensure full transparency of our service standards. In addition to this, our cleaners are also audited on their individual performance to verify they are maintaining the high standard Carlowe Executives expects.

Fair, Transparent Pricing

Carlowe Executives understands that many organisations have budgets, and specialises in strategically tailoring cleaning schedules to meet your site’s needs within such financial constraints. We never over promise and under deliver. We use our years of experience to develop a unique approach which allows for the total hours of cleaning performed to be suitable while still meeting your compliance needs and maximising the visible impact of our service.

A Valued Client, Not a Number

Carlowe Executives isn’t the sort of cleaning company to devalue clients, our target is happy, long-term clients. We expect to spend time auditing your site, assessing the performance of our cleaners, gathering your feedback and, if need be, troubleshooting and resolving any issues which arise. None of this is an unexpected inconvenience – it’s simply making good on the service you were promised upfront.